Order Processing
All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive a notification once your order has shipped. During peak periods or special promotions, processing times may be slightly extended.
Shipping Methods and Delivery Times
Delivery times and rates vary depending on your location and the selected shipping method. Estimated delivery times are provided at checkout for your reference. Please note that these are estimates only and may be affected by external factors such as customs processing, weather conditions, or courier delays.
Shipping Fees
Shipping fees are calculated at checkout based on your delivery address and chosen service. On occasion, we may offer free shipping promotions, which will be clearly communicated on our website or via email.
Order Tracking
Once your order has shipped, you will receive an email containing your tracking number and carrier information. Tracking updates may take up to 24 hours to appear after dispatch.
Lost or Damaged Packages
If your order is lost or arrives damaged, please contact our customer service team within 7 days of the expected delivery date. We will work with the carrier to investigate and, where applicable, arrange a replacement or refund. Please note that MIMCHIK is not responsible for packages confirmed as delivered to the address provided at checkout.
Address Accuracy
Please ensure that all shipping details provided at checkout are complete and accurate. We are not liable for failed deliveries resulting from incorrect or incomplete addresses.